Customer Growth Partners
Providing actionable insight to build shareholder value through field-based customer and company research & analysis.
Customer Growth Partners
Providing actionable insight to build shareholder value through field-based customer and company research & analysis.
Customer Growth Partners In The Media
Fashion Companies Look to Move On After the Election
Fashion Companies Look to Move On After the Election
The holiday season’s fast approaching and the fashion industry is looking anew to the consumer and potential dealmaking.
NRF Forecasts Modest 2024 Holiday Sales Gains
NRF predicts 2.5 to 3.5 percent holiday sales gains as consumers remain resilient but shopping ‘strategically.’
Source: wwd.com/business-news/retail/nrf-predicts-modest-2024-holiday-sales-gains-1236684628/
Retail Angst Over Port Strike Grows
Retail Angst Over Port Strike Grows
Many retailers accelerated merchandise receipts anticipating the strike and planning early holiday campaigns but see possible disruptions receiving reorders and early spring styles.
Source: wwd.com/business-news/business-features/port-strike-retail-angst-grows-1236665239/
Why Nike’s New CEO Elliott Hill Faces a Challenging Turnaround After John Donahoe’s Innovation Deficit
Departing CEO John Donahoe was criticized for Nike’s innovation deficit. Elliott Hill, 60, is a respected Nike veteran, but analysts have questions.
Source: wwd.com/business-news/financial/nike-ceo-elliott-hill-john-donahoe-stepping-down-1236633111/
GDP Gains While Fashion Continues to Feel the Pain
GDP Gains While Fashion Continues to Feel the Pain
The consumer is spending more, but much is still going to price increases and categories outside fashion.
Source: wwd.com/business-news/financial/gdp-third-quarter-consumer-spending-fashion-retail-1235890582/
CGP’s Contrarian, Tepid Take on Holiday Selling
The Customer Growth Partners research and consulting firm has a 2023 holiday sales forecast that’s lower than other prognosticators.
Source: wwd.com/business-news/retail/tepid-take-on-holiday-retail-sales-by-cgp-1235880076/
Retail Sales Surprise to the Upside as Sector Normalizes
Experts declared the COVID-19 bounce back over even as January came in stronger than economists projected.
Source: wwd.com/business-news/financial/january-retail-sales-increase-return-to-normal-fashion-1235528843/
At Retail, Pink Slips Start to Surface
At Retail, Pink Slips Start to Surface
Whether cutbacks in the sector reach the magnitude of those in technology and banking remains to be seen.
Source: wwd.com/business-news/retail/retail-pink-slips-emerging-1235496126/
Customer Growth Partners: Holiday sales growth signal ‘return to normalcy’
Customer Growth Partners: Holiday sales growth signal ‘return to normalcy’
Holiday sales growth slowed down in 2022 — and that may not be such a bad thing, according to one retail expert.
Source: chainstoreage.com/customer-growth-partners-holiday-sales-growth-signal-return-normalcy
Sharp Slowdown in Holiday Spending Seen
Sharp Slowdown in Holiday Spending Seen
Customer Growth Partners says rampant inflation in food, gas and household utility costs is “crowding out” spending on discretionary items.
Source: wwd.com/business-news/retail/holiday-spending-sharp-slowdown-customer-growth-partners-1235395316/
Q3 Markdowns Rising, Margins Falling
Q3 Markdowns Rising, Margins Falling
Inventories are at historic high levels due to overordering, goods flowing in faster than expected due to easing supply chain bottlenecks, and declining consumer demand, forcing retailers to put pr…
Source: wwd.com/business-news/retail/markdowns-third-quarter-outlook-price-promotions-1235304708/
Walmart’s slashed profit outlook sends warning about state of the American consumer
Walmart’s slashed profit outlook sends warning about state of the American consumer
Shares of retailers including Macy’s and Amazon were down after Walmart slashed its profit forecast, warning that surging prices are squeezing consumers.
U.S. Retail Sales Jump as Inflation Surges
U.S. Retail Sales Jump as Inflation Surges
The sharp rise shows consumers’ appetite to spend even as high inflation erodes their spending power.
Source: www.wsj.com/articles/us-economy-january-2022-retail-sales-11644963650?mod=hp_lead_pos1
NRF Report: Retailers Set Record Holiday Sales, Above Estimate
NRF Report: Retailers Set Record Holiday Sales, Above Estimate
While NRF’s holiday report was very upbeat, the trade organization warned that retailers will continue to confront “substantial uncertainty” in 2022 from the pandemic.
Source: wwd.com/business-news/retail/nrf-retailers-record-holiday-sales-1235031995/
Holiday Shopping Kicks Into High Gear on Black Friday
Holiday Shopping Kicks Into High Gear on Black Friday
Source: www.nytimes.com/live/2021/11/26/business/black-friday-2021
CGP: Holiday sales to rise by 4%, led by online; consumers focused on ‘deep value’
An annual holiday forecast predicts mediocre holiday retail growth.
Source: chainstoreage.com/cgp-holiday-sales-rise-4-led-online-consumers-focused-deep-value
Shoppers Are Expected to Only Slightly Increase Spending for the 2024 Holiday Season
Shoppers Are Expected to Only Slightly Increase Spending for the 2024 Holiday Season
A look at consumer spending for 2024, according to Salesforce and Coresight Research.
Source: wwd.com/business-news/retail/holiday-2024-outlook-slight-gains-expected-at-retail-1236554270/
Tapestry + Capri: Will It Work?
Tapestry + Capri: Will It Work?
The deal to create a $12 billion fashion giant that brings together Coach and Michael Kors carries both opportunity and challenges.
Source: wwd.com/business-news/financial/tapestry-buys-capri-8-5-billion-versace-kors-coach-1235766481/
Tapestry + Capri: Will It Work?
Holiday Retail Sales Gains Fall Short
November and December came in weaker than forecasters hoped, heightening concerns headed into a tricky 2023.
Source: wwd.com/business-news/financial/nrf-retail-sales-holiday-inflation-2022-forecast-weak-1235480256/
CGP: Back-to-school sales to slow but still hit new record, buoyed by inflation
CGP: Back-to-school sales to slow but still hit new record, buoyed by inflation
Back-to-school sales are expected to slow “sharply” compared to a banner 2021.
Source: chainstoreage.com/cgp-back-school-sales-slow-still-hit-new-record-buoyed-inflation
Tough Holiday Season Ahead: Can Retailers Pull a Rabbit Out of a Hat?
Tough Holiday Season Ahead: Can Retailers Pull a Rabbit Out of a Hat?
With steeper promotions and smaller gains anticipated, the 2022 holiday season will be a far cry from last year’s.
Source: wwd.com/business-news/retail/holiday-2022-retail-tough-season-ahead-1235248850/
Kohl’s Ends Talks of Its Sale to Vitamin Shoppe Owner Franchise Group
Kohl’s Ends Talks of Its Sale to Vitamin Shoppe Owner Franchise Group
Kohl’s has called off its sale to Franchise Group amid rising interest rates and an uncertain retail environment.
Holiday 2021: A Good Start, But What Happens Next?
Holiday 2021: A Good Start, But What Happens Next?
Retailers have been on a high through the fall and the holiday season so far, though the weeks ahead seem uncertain.
Source: wwd.com/business-news/retail/holiday-2021-retail-black-friday-1235004076/
Resurging COVID-19 Cases and Restrictions Hit Retail Stocks
Resurging COVID-19 Cases and Restrictions Hit Retail Stocks
Resurging COVID-19 Cases and Restrictions Hit Retail Stocks
The spread of the COVID-19 Delta variant is creating uncertainty over whether the retail industry’s rebound this year can endure.
Source: wwd.com/business-news/retail/retail-stocks-covid-1234893126/
Why the supply chain drama is not a holiday-season retail killer
Why the supply chain drama is not a holiday-season retail killer
The $10 billion supply chain drama will be a relatively small dent in the holiday season bonanza.
Source: fortune.com/2021/10/20/holiday-shopping-retailers-supply-chain-issues-christmas-shopping/
CGP forecasts phenomenal increase in back-to-school sales
CGP forecasts âphenomenalâ increase in back-to-school sales
Retailers can expect âwarp-speedâ growth in back-to-school sales this year.
Source: chainstoreage.com/cgp-forecasts-phenomenal-increase-back-school-sales
CGP Forecast: Record Year Ahead for Retail
Customer Growth Partners said despite the pandemic, Americans are “resilient” shoppers.
Source: wwd.com/business-news/retail/retail-2021-forecast-8-1-percent-customer-growth-partners-1234728431/
US retail trade group expects holiday season sales to grow more slowly.
The largest retail trade group in the United States says it expects consumers to spend more during the upcoming holiday season but the growth in sales to be slower than last year due to concerns over persistent inflation and prices.
Even as Stores Reduce Inventories, Markdowns Are Forever
Retailers triggered big sales in advance of the Fourth of July and Prime Day events and have lukewarm expectations for their back-to-school businesses.
How Dollar General Is Spreading Like Hot Gossip In Tiny Towns Across The Country
How Dollar General Is Spreading Like Hot Gossip In Tiny Towns Across The Country
The discount chain is opening three new bricks-and-mortar stores every day, betting that customers will respond to lower prices in places overlooked by other retailers.
Back-to-school spending expected to plunge from last year’s highs
Back-to-school spending expected to plunge from last year’s highs
The critical back-to-school shopping season will grow by 5.5% this year, compared to the torrid 13.1% growth in 2021, according to forecasting research.
Source: nypost.com/2022/06/30/back-to-school-spending-expected-to-plunge-amid-inflation/
CGP: Black Friday sales hit record $34.9 billion, boosted by Thanksgiving closures
Black Friday reclaimed its relevance as the key retail milestone on the way to Christmas.
Source: chainstoreage.com/cgp-black-friday-sales-hit-record-349-billion-boosted-thanksgiving-closures
Retailers Rethink Brick-and-Mortar Potential
For many retailers, particularly those selling “non-essentials,” the outlook has been bleak, but this year the rate of openings is catching up to the rate of closings.
Source: www.yahoo.com/now/retailers-rethink-brick-mortar-potential-040125757.html
The Retail Worker Shortage: Why Are Companies Having Trouble Hiring?
The Retail Worker Shortage: Why Are Companies Having Trouble Hiring?
Multiple factors are causing labor shortages and the retail industry is getting hit the hardest.
Source: wwd.com/business-news/retail/labor-crunch-retail-hiring-problem-1234979532/
Barn Burner Back-to-School Season Seen
Barn Burner Back-to-School Season Seen
Customer Growth Partners is bullish on retailing for the rest of the year while indicating that some rconsumer demand will rotate back to services from goods, as the hospitality, travel and enterta…
Source: wwd.com/business-news/retail/retail-back-to-school-bullish-customer-growth-partners-1234876503/
Holiday Retail To See 5.8% YoY Growth: Customer Growth (Radio)
U.S. Retail Sales Fell 0.7% in December as Covid-19 Cases Rose
U.S. Retail Sales Fell 0.7% in December as Covid-19 Cases Rose
Consumers continued to hold back on retail spending during the December peak of the holiday season as the country confronted a surge in coronavirus infections.
Source: www.wsj.com/articles/us-economy-december-retail-sales-coronavirus-recovery-11610676272
May Retail Sales Bounce Back 17.7 Percent From April
Still down sharply from a year earlier, retailers started to come back to life last month.
Source: wwd.com/business-news/financial/may-retail-sales-bounce-back-17-7-percent-from-april-1203654327/
Holiday Retail To See 5.8% YoY Growth: Customer Growth (Radio)
NRF Sees Retailers Rocking for Holiday Despite Headwinds
NRF Sees Retailers Rocking for Holiday Despite Headwinds
The NRF said consumers are buying more at full price and are receptive to new brands in the event of stockouts.
Source: wwd.com/business-news/retail/holiday-2021-national-retail-federation-1234984707/
Joanne Crevoiserat Marks New Era for Tapestry As Permanent CEO
Joanne Crevoiserat Marks New Era for Tapestry As Permanent CEO
Crevoiserat, who has been serving as interim ceo since July, is the first woman to lead the fashion company that houses the Coach, Kate Spade and Stuart Weitzman brands.
Source: wwd.com/business-news/financial/joanne-crevoiserat-named-tapestry-ceo-1234647516/
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